Vancouver - Vertical Tulle Curtain with Background

What should I pay attention to when placing an order?
First of all, you need to make sure that the membership form you fill out while becoming a member contains complete and up-to-date information. In case of any problems that arise after your order, our customer representatives will contact you using the contact information in your membership information. Your order will be sent to the delivery address you entered. In order to avoid any problems during cargo delivery, you must write your address in full detail.

How can I order?
In order to place an order through our website, you must first become a member of our website. After creating your membership, you can add the product to your cart by going to the page of the product you want to buy, choosing the color and size you like, and clicking the "Add to Cart" button. Then, you can click on "My Cart" on the top right of our page, enter your payment information after the cargo and delivery information that the system will ask you, and place your order.

Which cargo company will ship my order?
The cargo companies to which your orders placed through our website will be sent will be displayed at the ordering stage and you must make a selection.

How much is the shipping fee?
The shipping fee, which will be calculated by the system based on your shopping on our site, will be specified during the shipping selection at the ordering stage.

I placed my order, what happens next?
After your order reaches our system without any problems, we will send an e-mail to the e-mail address you used when registering to our site, stating the details of your order. Our customer representatives will prepare and ship your products to deliver your order to you as soon as possible without any problems. After we receive your order, it will be shipped within 4 business days at the latest. When your product is delivered to the cargo company, we will send you another e-mail and inform you about the cargo. You can make your payments with Visa, Visa Electron and Mastercard credit cards, Bank Transfer or Cash on Delivery.

How can I track the status of my order?
You can track all orders you have placed on our site from the "My Orders" section on your "My Account" page after logging in to your membership.

My order has been shipped. How can I check its status?
After you log in to our website, your orders are listed on your account page. You can track the status of your order in cargo by clicking on the cargo link next to your cargo order.

What should I pay attention to when receiving the product?
Open and check the packages that you think were damaged during shipment in front of the cargo officer you received. If there is any damage to the product, have a report drawn up by the cargo company and do not accept the product. Please remember that once the product is received, you have accepted that the cargo company has fully fulfilled its duty.

Forgot My Password?
Click on the "I forgot my password" link on the login page and enter the e-mail address you used when registering to the site. An e-mail containing the password you provided to us when logging in to the site will be sent to you in a very short time.

Return Information

Every product you purchase is under the warranty of the manufacturer.

You can return the product you purchased without opening/destroying/damaging its packaging and without using the product within fourteen (14) days from the date of delivery. Return the product with a petition or return form that includes the product invoice and your order number.

Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received. If there is any damage to the product, have a report drawn up by the cargo company and do not accept the product. Please remember that after the product is received, you have accepted that the cargo company has fulfilled its duty.

Returns of products that have been opened, used, damaged, etc. are not accepted.

The customer is obliged to return the product in the same condition as when it was delivered to him and, if used, to compensate for the loss of commercial value of the product due to use.

If the customer returns the product or cancels the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches us. The product refund to the credit card will be made by your bank within 2-6 weeks. Our company has no savings during this period.

If any opening, deterioration, breakage, destruction, tearing, use or other situations are detected in the product or its packaging and if the product cannot be returned in the same condition as when it was delivered to the customer, the product will not be accepted for return and the price will not be refunded.

For any malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be contacted.

In cases where the products are returned in accordance with the above conditions, the shipping fee will be paid by the customer.

Money order refunds will be made within 2 business days and credit card refunds will be made within 3 business days. Your bank may not reflect credit card refunds to your account on the same day. In this case, you need to call your bank's credit card service. After the "Cancelled" warning appears regarding your order, the entire amount is returned to your credit card or the bank you made the transfer to. Refunds made in installment sales are reflected on your credit card by your bank as a positive balance every month.