Shipping and Delivery
What should I pay attention to when placing an order?
First of all, you need to make sure that the member sections to be filled in are complete and contain up-to-date information. In case of any problem after your order, our customer representatives will use the contact information in your membership details to contact you. Your order will be sent to the delivery address you entered. To avoid any problems during cargo delivery, you need to write your address with all details.
How can I place an order?
To place an order on our site, you must first register on our site. After creating your membership, you can add the product to your cart by using the "Add to Cart" button after selecting the color and size of the product you want to purchase. Then, by clicking on "My Cart" on the top right side of our page, you can place your order by entering your payment information after the shipping and delivery information requested by the system.
Which shipping company will my order be sent with?
The shipping companies that will send your comprehensive orders through our site will appear during the order stages, and you need to make a selection.
How much is the shipping fee?
The shipping fee to be calculated by the system based on your shopping through our site will be specified during the shipping selection in the order stages.
I placed my order, what happens next?
After your order reaches our system without any problems, an email detailing your order will be sent to the email address you used when registering on our site. Our customer representatives will prepare your products and deliver them to the cargo as soon as possible without any problems. Your order will be shipped within 4 business days at the latest after we receive it. After your product is delivered to the cargo company, you will receive another email and be informed about the cargo. You can make your payments with Visa, Visa Electron and Mastercard credit cards, Bank Transfer or Cash on Delivery options.
How can I track the status of my order?
All orders you place through our site can be tracked from the "My Orders" section on your account page after you log in.
My order has been shipped. How can I check its status?
After logging in, the orders you placed on our site are listed on your account page. You can track the shipping information of your order by clicking on the cargo link next to your shipped order.
What should I pay attention to when receiving the product?
Please check packages damaged during shipment in front of the cargo official before receiving them. If there is any damage to the product, do not accept the product and have a report prepared by the cargo company. Please note that after the product is received, you accept that the cargo company has fully fulfilled its duty.
Forgot password?
Click on the "Forgot password" link on the login page and enter the email address you used when registering on the site, and an email containing your password, which you notified us of when logging in, will be sent to you very soon.
Return Information
Every product you purchase is under the warranty of the manufacturer's brand.
You can return the product you purchased without opening/damaging/breaking its packaging, without using it, within four (14) days from the delivery date. Please return your product with a petition or return form containing your product invoice and order number.
Please check the packages for damage during shipment in front of the authorized company representative who confirms the delivery. If there is any damage to the product, do not accept the product and have a report prepared by the cargo company. Please note that after the product is received, you accept that the cargo company has fully fulfilled its duty.
Products with opened, used, changed, and altered packaging will not be accepted for return.
If the customer returns the product in the same condition as it was delivered, and if it has been used, the loss of commercial rights due to use will be compensated.
If the customer returns the product or withdraws from the purchase, the returned product will reach us and the product price will be refunded within (10) days. The refund amount for credit cards will be made by your bank within 2-6 weeks. This period cannot be influenced by us.
In cases where there is any opening, tearing, breakage, cutting, ripping, or signs of use on the product and its packaging, and if the product cannot be returned in the condition it was delivered, the product will not be returned and the fee will not be refunded.
For malfunctions that may occur after the product is opened, authorized service centers of the manufacturer should be contacted.
In cases where the returned products comply with the above conditions, the shipping fee will be paid by the customer.
Bank transfer refunds will be made within 2 business days, and credit card refunds within 3 business days. Your bank may not reflect credit card refunds on the same day. In this case, you need to call your bank's credit card service. After the "Canceled" warning appears for your order, the entire amount can be refunded to your credit card or to your bank if you made a bank transfer. In installment sales, refunds are reflected as a positive balance on your credit card by your bank every month.
